Shipping Policy

At Luxe Research, we make sure your skincare arrives as thoughtfully as it was formulated. From our lab to your doorstep, we promise smooth delivery, clear communication, and support every step of the way.

πŸ“¦ Free Standard Shipping β€” Always

Every order includes free shipping β€” no matter the size of your cart or where you’re located.

  • πŸ•’ Orders are processed within 1–2 business days
  • 🌍 Delivery usually takes 7–12 business days, depending on your location
  • πŸ”— You’ll receive a real-time tracking link via email as soon as your order ships

No surprises. Just skincare that arrives with clarity and care.

πŸš€ Priority Shipping β€” $2.49

Want extra peace of mind?
Upgrade to Priority Shipping for just $2.49 and enjoy:

  • Real-time tracking
  • Guaranteed delivery β€” or we’ll refund you in full

Yes, really. If your package doesn’t arrive, we’ll make it right β€” fast.

πŸ“« What Happens If You’re Not Home?

If no one is home at the time of delivery, don’t worry β€” your package won’t be lost in limbo.

🏠 Depending on your local courier, the package may be:

  • Left in a safe location
  • Delivered to a neighbor
  • Sent to your local post office or parcel pick-up point

You’ll receive a note or email with instructions on where and how to collect your order.

πŸ’‘ Tip: Always check your tracking link for the latest status and location.

πŸ“ Lost Package?

If your tracking shows β€œDelivered” but you haven’t received anything:

  1. Double-check your mailbox, front door, porch, or building reception.
  2. Ask neighbors or household members β€” sometimes deliveries are accepted on your behalf.
  3. Still can’t find it? Reach out to us at info@luxe-research.com with your order number.

We’ll help locate the package or issue a replacement or refund, depending on the situation.
Our priority is making sure you receive what you ordered β€” no stress.

🌐 Customs & Duties

If you're ordering internationally, some countries may charge customs duties or import taxes. These fees are determined by your local authorities and are the customer’s responsibility.

From the moment you click "order" to the moment it arrives in your hands, we’re here to make the experience seamless, secure, and worthy of your skin.

Any questions? We're just one email away: info@luxe-research.com
β€” Luxe Research