Shipping Policy
At Luxe Research, we make sure your skincare arrives as thoughtfully as it was formulated. From our lab to your doorstep, we promise smooth delivery, clear communication, and support every step of the way.
π¦ Free Standard Shipping β Always
Every order includes free shipping β no matter the size of your cart or where youβre located.
- π Orders are processed within 1β2 business days
- π Delivery usually takes 7β12 business days, depending on your location
- π Youβll receive a real-time tracking link via email as soon as your order ships
No surprises. Just skincare that arrives with clarity and care.
π Priority Shipping β $2.49
Want extra peace of mind?
Upgrade to Priority Shipping for just $2.49 and enjoy:
- Real-time tracking
- Guaranteed delivery β or weβll refund you in full
Yes, really. If your package doesnβt arrive, weβll make it right β fast.
π« What Happens If Youβre Not Home?
If no one is home at the time of delivery, donβt worry β your package wonβt be lost in limbo.
π Depending on your local courier, the package may be:
- Left in a safe location
- Delivered to a neighbor
- Sent to your local post office or parcel pick-up point
Youβll receive a note or email with instructions on where and how to collect your order.
π‘ Tip: Always check your tracking link for the latest status and location.
π Lost Package?
If your tracking shows βDeliveredβ but you havenβt received anything:
- Double-check your mailbox, front door, porch, or building reception.
- Ask neighbors or household members β sometimes deliveries are accepted on your behalf.
- Still canβt find it? Reach out to us at info@luxe-research.com with your order number.
Weβll help locate the package or issue a replacement or refund, depending on the situation.
Our priority is making sure you receive what you ordered β no stress.
π Customs & Duties
If you're ordering internationally, some countries may charge customs duties or import taxes. These fees are determined by your local authorities and are the customerβs responsibility.
From the moment you click "order" to the moment it arrives in your hands, weβre here to make the experience seamless, secure, and worthy of your skin.
Any questions? We're just one email away: info@luxe-research.com
β Luxe Research