FAQ
Orders & Payments
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, and UnionPay. Payments are processed securely with encryption.
Where do I enter discount codes or gift cards?
At checkout—after you review your cart, enter your code in the “Discount/Gift card” box and apply before paying. (General checkout behavior; no site-specific text found.)
Shipping
Do you offer free shipping?
Yes—Free Shipping is shown as part of the Foundation product listing benefits. (Site copy signal; consider echoing this globally in a Shipping policy page.)
Returns & Refunds
What’s your return policy?
We offer a 30-day return policy on unused, unopened items. If something doesn’t work for you, we’ll make it right—email info@luxeresearchlab.com with your order number to start the process.
Is there a money-back guarantee?
Yes—there’s a 30-Day Money-Back Guarantee. If you’re not thrilled with your results, return the product for a refund.
Who pays for return shipping?
Your Return & Refund Policy page states the customer is responsible for the direct cost of return shipping and that returns are processed to a U.S. warehouse. (Note: this policy page also shows older brand/email details—see “Important notes” below.)
Product & Ingredients
Are your products tested on animals?
Never. All Luxe Research products are cruelty-free and ethically developed.
Are your formulas safe and skin-friendly?
Yes—formulations are made with high-quality, skin-loving ingredients and backed by scientific research. If you have sensitive skin or specific concerns, contact us and we’ll help guide you.
Does the Color Changing Foundation actually match my skin tone?
Yes—it's described as clinically proven to adapt across skin challenges and tones, with a “100% Color Match Guarantee.”
Contact & Support
How can I contact support?
Use the contact page form or email us. The site indicates a response within 48 hours on business days.
When is support available?
The contact page states support is available Monday to Friday, 09:00–22:00 (business hours text shown on the page).