Return and refund policy
At Luxe Research, we create skincare that’s backed by science and built around your confidence. But if something doesn’t go as expected, we’re here to make it right — simply, fairly, and without hassle.
🔁 30-Day Return Window
We accept returns within 30 days of delivery. To qualify for a return, your item must be:
- Unused and in its original, unopened condition
- In the original product packaging
- Accompanied by your order number or receipt
Because we care deeply about product integrity and hygiene, we cannot accept returns on opened or used items.
📩 How to Request a Return
Email us at info@luxeresearchlab.com with the subject line:
“Return Request – [Your Order Number]”
Please include:
- Your full name
- The reason for your return
- A photo of the product (if applicable)
We’ll guide you step-by-step — no automated runarounds, just real support.
💸 Refunds
Once your return is received and inspected, we’ll issue a full refund to your original payment method within 3–5 business days.
You’ll receive a confirmation email once your refund is on the way. Please note that it may take a few additional days for the funds to reflect in your account, depending on your bank or card provider.
✉️ Return Shipping
If your return is not due to a damaged, defective, or incorrect item, you’ll be responsible for return shipping costs. We strongly recommend using a tracked shipping method — Luxe Research cannot issue refunds for items lost during return transit.
🧴 Incorrect or Damaged Item?
If your order arrives damaged, incomplete, or just not what you ordered — we sincerely apologize. Please email info@luxeresearchlab.com within 7 days of delivery with:
- Your order number
- A clear photo of the issue
We’ll send out a replacement free of charge or offer a full refund — whichever works best for you.
We believe self-care should be easy, transparent, and stress-free — including returns. So if something’s off, we’ll fix it.
Still have questions? We’re just one message away at info@luxeresearchlab.com
— Luxe Research