Return and refund policy
🧴 Our 30-Day "We'll Make It Right" Guarantee
✅ Money Back Guarantee for 30 days.
✅ Not completely happy? Contact us and we'll make it right
Our foundation is engineered with an exclusive, state-of-the-art adaptive micro-capsule technology designed to respond dynamically upon application; specifically, the moment the dispenser is depressed, a sophisticated activation sequence is triggered allowing the particles to effectively merge with your unique skin tone, a delicate reaction that is fundamental to the product's color-changing efficacy but also renders the formula strictly non-reversible once initiated. In light of this, and to absolutely guarantee that every item maintains its structural integrity and original state for all our customers, we must respectfully inform you that we are unable to accommodate return requests for any products where the pump mechanism has been pressed or engaged, as this action signifies the permanent activation of the formula.
If our foundation doesn't live up to your expectations:
- Email info@luxeresearchlab.com within 30 days of delivery
- Tell us what didn't work and share a quick photo of the product
- Our team will work with you to make it right
We might offer:
- Tips to optimize your results (sometimes it's just application technique)
- A replacement if something was off with your bottle
- A full refund if it genuinely isn't for you
- Or another solution that leaves you happy
Why we do it this way:
Because we're confident in our pH-reactive technology, and we've found that when customers reach out, we can usually help them get amazing results. But if we can't? We'll absolutely make sure you don't lose money.
📩 How to Request Help
Email us at info@luxeresearchlab.com with:
- Your order number
- What didn't work (color match? texture? oxidation?)
- A photo of the product (helps us troubleshoot or verify the issue)
We typically respond within 24 hours with a solution.
💸 Refunds
If we determine a refund is the best solution, we'll process it within 3-5 business days to your original payment method.
Return shipping: We'll provide instructions on how to return the product. In most cases where the issue is product-related (defective, doesn't perform as described), we'll cover return shipping.
💔 Received Something Wrong or Damaged?
If your order arrives damaged, defective, or incorrect:
- Email info@luxeresearchlab.com within 7 days with photos
- We'll send a replacement immediately OR issue a full refund
- No need to return the damaged item
❓ Questions?
Email info@luxeresearchlab.com
Real humans. Real help. Usually within 24 hours.
Because beautiful skin shouldn't come with buyer's remorse.